Privacy Policy

My Business Phone (MBP) respects the privacy of its customers and takes protecting the privacy of its customers seriously. In this policy, "we", “us”, and "our" means Localphone Ltd trading as My Business Phone (MBP). This policy briefly describes the personally identifiable information that we collect from our customers and prospective customers and the steps that we take to safeguard such information. By using any of our services or visiting our websites you agree to our use of your personal information as set out here. If we update this policy, we will post any changes on our website.

Collecting Your Personal Information

We can get your personal information when you:

We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies.


We utilise “cookies” (small text files stored in your browser) in our information gathering process in order to improve the quality of our website and as well as the quality of customer interaction with us throughout the ordering, provisioning, and billing process. Customers may choose to block the use of such “cookies”, though that will make interaction with us less efficient and could limit the availability of certain website features.

The Personal Information We Collect

The information we collect about you depends on the MBP products and services you use and subscribe to. It includes (but isn’t limited to) the following:

We will also get information on how you use our products and services, such as:

Using Your Personal Information

We may use and analyse your information to:

We will store your information for as long as we have to by law. If there’s no legal requirement, we will only store it for as long as we need it. We will also keep some personal information for a reasonable period after your contract has finished - just in case you decide to use our services again. We, or one of our partners, may contact you about MBP services during this time if you haven’t opted out of receiving marketing communications from us.

Sharing Your Personal Information

We may share information about you with:

We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we are reorganised or sold to another organisation, we may transfer any personal information held about you to that organisation.

We may need to transfer your information to other group companies or service providers in countries outside the EEA (European Economic Area). This may happen if our servers or suppliers and service providers are based outside the EEA, or if you use our services and products while visiting countries outside this area. If this is the case we will seek to ensure that similar strict security standards apply and that personal information is transferred to and stored in accordance with UK and applicable laws. By submitting your personal information, you agree to this transfer, storing or processing of your personal information.

We will never sell, trade, or disclose personally identifiable information to third parties for unrelated marketing purposes.


MBP has invested in and deployed a variety of technology and security features to protect the privacy of customer information on its network. In addition, MBP has implemented operational guidelines to safeguard customer privacy throughout the company. MBP will continue to revise policies and implement additional security features as the emergence of new technologies warrant.

Account Information

Each customer is responsible for ensuring that the customer’s account information on file with MBP is accurate and current. Customers may access their account information through the log-in procedure on the MBP web-site or by contacting the customer support centre.

Children’s Privacy Policy

MBP does not sell products or services for purchase by children. MBP does not knowingly solicit or collect customer identifiable information from minors under the age of eighteen. In addition, MBP will not knowingly link to any third party web site that solicits or collects customer identifiable information from minors. If you believe that a minor has disclosed personally identifiable information to MBP, please contact us at so that the information can be removed.

Spam Policy

Use of MBP facilities for spamming purposes is strictly prohibited. Misuse of MBP facilities will be dealt with seriously and can result in the loss of MBP privileges.